Terms and Conditions

Effective Date: 09/02/2025
Company: SHENZHEN VAGOOL TECH CO., LTD
Brand: Novue
Address: A1205, Gaosheng Building, Zhongxin Road, Shajing, Bao’an District, Shenzhen, China
Website & App: www.novue.com (and related mobile applications)

1. Acceptance of Terms

By accessing or using our website, mobile application, or purchasing products from Novue, you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of our services immediately.

2. Eligibility

You must be at least 18 years old (or the age of majority in your country) to create an account, make purchases, or use our services. By using our services, you represent and warrant that you meet this requirement.

3. Company Information

Novue is a brand owned and operated by SHENZHEN VAGOOL TECH CO., LTD, registered and headquartered in Shenzhen, China. All contracts, transactions, and obligations are entered into with SHENZHEN VAGOOL TECH CO., LTD.

4. Products and Services

Novue specializes in high-quality smart glasses and related products.

Product descriptions, images, and specifications are provided for reference and may differ slightly due to technical limitations.

We reserve the right to discontinue, modify, or update products without prior notice.

5. Pricing and Payments

All prices are listed in [currency, e.g., USD], inclusive or exclusive of applicable taxes as indicated.

We accept payments through globally recognized gateways including PayPal, Stripe, and other secure methods.

By providing payment information, you represent and warrant that you are authorized to use the chosen payment method.

Fraudulent transactions will be reported to law enforcement and relevant payment processors.

6. Shipping and Delivery

Orders are processed and shipped within the timeframes indicated on our Shipping Policy.

Delivery times may vary depending on destination and logistics providers.

Risk of loss transfers to you upon confirmed delivery by the carrier.

7. Returns and Refunds

Our Refund Policy governs eligibility, timelines, and methods of return.

Products must be returned in their original condition unless defective.

8. User Accounts

You may be required to create an account to access certain features.

You are responsible for maintaining the confidentiality of your account and password.

Novue is not liable for losses arising from unauthorized account use.

9. Intellectual Property

All trademarks, logos, product names, designs, images, and content are the property of Novue and SHENZHEN VAGOOL TECH CO., LTD.

Unauthorized reproduction, distribution, or modification is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by law, Novue shall not be liable for indirect, incidental, or consequential damages.

Our liability in any case shall not exceed the purchase price of the product involved.

11. Compliance with Laws

You agree to use our services in compliance with all applicable local, national, and international laws, including but not limited to consumer protection, privacy, and export regulations.

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Hong Kong SAR, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

13. Amendments

We may update these Terms and Conditions at any time. Updates will be effective immediately upon posting. Continued use of our services constitutes acceptance of the revised Terms.

14. Contact Information

For questions regarding these Terms, please contact us at:

Email: support@novue.com
Address: A1205, Gaosheng Building, Zhongxin Road, Shajing, Bao’an District, Shenzhen, China