Shipping Details

Effective Date: 09/02/2025
Company: SHENZHEN VAGOOL TECH CO., LTD
Brand: Novue
Address: A1205, Gaosheng Building, Zhongxin Road, Shajing, Bao’an District, Shenzhen, China
Website & App: www.novue.com (and related mobile applications)

1. Overview

At Novue, we are committed to providing fast, reliable, and secure shipping for all orders. This page explains our shipping methods, delivery times, tracking, fees, and responsibilities to ensure a transparent shipping experience.

2. Shipping Locations

We ship to most countries worldwide. However, shipping availability may vary due to customs restrictions, regulations, or logistical limitations. Customers are responsible for ensuring compliance with local import regulations.

3. Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Orders received on weekends or holidays will be processed the next business day.

During peak seasons, processing times may take longer; customers will be notified if delays occur.

4. Shipping Methods & Delivery Times

Method Estimated Delivery Time Tracking Notes

Standard Shipping 5–10 business days Yes Affordable, reliable
Express Shipping 3–7 business days Yes Faster delivery, higher fee
Priority Shipping 2–5 business days Yes Expedited for urgent orders

All delivery times are estimates. Packages will be delivered within a maximum of 10 business days from the shipping date. Delays due to customs, weather, or carrier issues may occur, but will not exceed 10 days.

5. Shipping Fees

Shipping fees are calculated based on the delivery method, destination, and order weight.

Fees are displayed at checkout before completing your purchase.

Promotions or free shipping offers are subject to specific terms and conditions.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can track your shipment through our website or the carrier’s website.

Novue is not responsible for delays caused by the shipping carrier beyond our control.

7. Customs, Duties & Taxes

International shipments may be subject to import duties, taxes, or customs fees.

Customers are responsible for paying any applicable duties or taxes imposed by their country.

Novue is not responsible for customs delays, confiscation, or additional charges.

8. Shipping Issues & Lost Packages

If your package is lost, damaged, or delayed, please contact our support team at support@novue.com immediately.

We will assist in coordinating with the shipping carrier to resolve the issue.

Claims must be filed within 30 days of the estimated delivery date.

9. Risk of Loss

The risk of loss or damage transfers to the customer upon confirmed delivery by the carrier.

Customers should inspect the package upon arrival and report any issues promptly.

10. Contact Information

For questions regarding shipping, delivery times, tracking, or fees, please contact us:

Email: support@novue.com
Address: A1205, Gaosheng Building, Zhongxin Road, Shajing, Bao’an District, Shenzhen, China